PRIVACY POLICY

Last Updated: May, 2025

1. INTRODUCTION

Welcome to Colin Cochran Advisor|Coach|Mentor (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our coaching services, visit our website, or otherwise interact with us.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR) in the European Union.

2. INFORMATION WE COLLECT

We may collect the following personal information:

Personal Identifiers:

Name, email address, phone number, mailing address
Billing information and payment details
Login credentials (if applicable)

Coaching-Related Information:

Goals and objectives
Assessment results
Session notes and progress records
Feedback and testimonials (with your consent)

Technical Information:

IP address
Browser type and version
Device information
Cookies and usage data
Location information

3. HOW WE COLLECT YOUR INFORMATION

We collect information in the following ways:

Direct Interactions: Information you provide when signing up for our services, filling out forms, participating in coaching sessions, or corresponding with us.
Automated Technologies: When you visit our website, we may automatically collect technical information through cookies and similar technologies.
Third Parties: We may receive information about you from third parties such as payment processors or scheduling platforms.

4. LEGAL BASIS FOR PROCESSING (GDPR)

For individuals in the European Economic Area (EEA), we process your personal information under the following legal bases:

Contract: Processing necessary for the performance of our contract with you.
Consent: Where you have given explicit consent for specific purposes.
Legitimate Interests: Where processing is necessary for our legitimate business interests and does not override your rights and freedoms.
Legal Obligation: Where processing is necessary to comply with legal obligations.

5. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To provide and manage our coaching services
To communicate with you regarding your coaching program
To process payments and manage your account
To improve our services and develop new offerings
To comply with legal obligations
To protect our rights, property, or safety, or that of our clients or others

6. INFORMATION SHARING AND DISCLOSURE

We may share your information with:

Service Providers: Third parties who perform services on our behalf (e.g., payment processing, scheduling software, email services).
Professional Advisors: Legal, accounting, or other advisors in connection with our business operations.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business.

We do not sell or rent your personal information to third parties for marketing purposes.

7. DATA RETENTION

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you
Our legal obligations
Applicable statute of limitations periods
Resolution of disputes or legal claims

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive information
Regular security assessments
Access controls and authentication procedures
Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

For Canadian Residents (PIPEDA):

Right to access your personal information
Right to correct inaccurate information
Right to withdraw consent
Right to file a complaint with the Privacy Commissioner of Canada

For European Residents (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the information provided in the “Contact Us” section.

10. INTERNATIONAL DATA TRANSFERS

If you are located in the European Economic Area (EEA), your information may be transferred to Canada or other countries outside the EEA. Canada has been recognized by the European Commission as providing adequate protection for personal data.

For transfers to other countries that have not received an adequacy decision, we implement appropriate safeguards such as standard contractual clauses adopted by the European Commission.

11. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

12. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Colin Cochran Advisor|Coach|Mentor

Calgary, AB

16. COMPLAINT RESOLUTION

If you are dissatisfied with our response to your privacy concerns, you may contact:

In Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: http://www.priv.gc.ca

In the EU:
The supervisory authority in your EU member state